Refund Policy
Last updated: 30 June 2026
At Vital Trend Health, we want you to be completely satisfied with our services. This Refund Policy outlines the circumstances under which refunds may be provided.
Blood Test Refunds
We offer a 14-day money-back guarantee on your first blood test panel purchase. If you are not satisfied with our service within 14 days of your initial purchase, you may request a full refund.
To be eligible for a refund, you must not have attended a collection centre to provide your sample. Once your sample has been collected and your results processed, the service is considered delivered and refunds will not be available.
Test Processing and Lab Fees
Once a blood test panel order has been placed with our pathology partner and you have visited a collection centre, the test processing fee is non-refundable. This is because laboratory costs are incurred immediately upon sample collection.
If you are unable to attend your scheduled collection appointment, please contact us at least 24 hours in advance to reschedule without penalty.
Technical Issues and Service Disruptions
If you experience technical issues that prevent you from accessing our platform or receiving your insights, please contact our support team immediately. We will work to resolve the issue promptly.
In cases where technical problems on our end prevent service delivery, we may offer a refund or account credit at our discretion.
Refund Request Process
To request a refund, please contact our support team at support@vitaltrendhealth.com with your account details and reason for the refund request. Include your order number and any relevant information.
Refund requests will be reviewed within 5 business days. If approved, refunds will be processed to your original payment method within 7-10 business days.
Promotional Offers and Discounts
Special promotional pricing, discounts, and offers are subject to their own terms and conditions. Refund eligibility for promotional purchases may differ from our standard policy.
Promotional codes and discounts cannot be applied retroactively to previous purchases and are not eligible for cash refunds.
Account Termination Refunds
If we terminate your account due to violation of our Terms and Conditions, no refunds will be provided for any purchased services.
If you voluntarily close your account, standard refund policies apply based on the timing and nature of your request.
Chargebacks and Disputes
If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to suspend your account and pursue the matter.
We encourage you to contact our support team first to resolve any billing concerns before initiating a chargeback.
Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
Material changes to this policy will be communicated via email to active users.
Australian Consumer Law
Nothing in this Refund Policy limits or excludes any guarantees, warranties, representations, or conditions implied or imposed by law, including the Australian Consumer Law.
If you are entitled to a remedy under the Australian Consumer Law, we will provide that remedy in accordance with applicable law.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
Email: support@vitaltrendhealth.com
Our support team is available Monday to Friday, 9:00 AM to 5:00 PM AEST.